The Malaysian Distributor

A medical aesthetic equipment distributor in Malaysia (hereafter referred to as the distributor) purchased the MULA K2 series of medical aesthetic equipment to provide advanced skin treatment solutions to its clients.

Service Process


Issue Reporting and Communication

The Distributor reported equipment issues to the MULA K2 manufacturer through designated customer support channels.

The professional technical support team promptly responded and engaged in detailed communication with the Distributor to fully understand the nature of the issues.


Arrangement for Factory Repair

After confirming that the issues could not be resolved remotely, the technical support team assisted the Distributor in arranging for factory repairs.

Detailed transportation and packaging guidelines were provided to ensure proper protection of the equipment during transit.


Equipment Testing and Repair

Upon arrival at the repair center, the equipment underwent comprehensive testing and diagnosis to determine the specific causes of the issues.

The professional repair team carried out repairs and replaced necessary components, ensuring the equipment was restored to normal operation.

The Malaysian Distributor of MULA K2
Equipment Testing and Repair


Training Services

Arrange professional technical trainers to communicate with agents while maintaining the equipment.
Customized training on the use of MULA K2, including operational techniques, maintenance methods, and best practices, was provided.


On-site Support and Issue Resolution

During the training process, real-time support was provided to address practical questions from the Distributor about equipment usage and maintenance.

Immediate assistance was given to ensure the Distributor fully understood and proficiently operated the MULA K2 equipment.


Follow-up After-sales Service

After the repair was completed, functional testing of the equipment was conducted to ensure the repaired equipment met standards.

A dedicated after-sales hotline and online support were provided to promptly address any issues the Distributor encountered during usage.


Results and Feedback

The Distributor had a positive experience with the MULA K2 equipment's factory repair and training services. The equipment's performance was effectively restored after the repair, and the Distributor became more proficient in operating and maintaining the equipment through professional training.

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